Shipping & Returns
Please feel free to contact us through our contact form or via our Facebook and Instagram accounts @wholesomefeelsuk. We aim to respond to any queries within 3 working days but usually respond sooner.
Please note: If we are made aware of any issues with an order you place, we may get in contact using the contact details you provide during checkout in order to ensure that you receive your order.
All orders are processed within 72 hours from when your order is received. You will be notified when your order has been shipped. All our shipping options include tracking information which will be sent to you in your shipping notification. Please allow up to 48 hours for the tracking information to become available.
Please Note: Alterations may be made to our business processing times during holiday periods. Please continue to check this space during those times to keep informed.
Covid-19: Due to the impact of Covid-19 on Royal Mail services, please be aware that there may be delays in shipping times for your orders during this period. Unfortunately, these potential delays are out of our control but we will do our best to ensure that you receive your order as soon as possible.
Shipping times & prices after dispatch
Standard Delivery (3-5 business days): £3.50
Express Delivery (1-2 business days): £5.50
Free standard delivery on all orders over £40 after any discounts have been applied.
Your signature may be required, however, this is will be in line with the current Covid-19 policies in place by our shipping providers. For large orders, your items may arrive in multiple packages due to weight restrictions, however, you will only pay one shipping fee. For wholesale orders, different shipping rates may apply depending on the size of the order and will be included in your quote - for further information please contact us.
How do I check the status of my order?
Please contact us at email@example.com with your name, order number, and details of your concern if you have any queries about your order or if any of the below issues apply, and we will look into it for you.
You do not receive your dispatch notification email within 48 hours
You have trouble seeing your tracking information even after 48 hours
You do not receive your delivery after 14 days from your notification email.
Can I make any changes after ordering?
We will do our best to try to accommodate any order changes requested after you have made an order. Unfortunately, however, we cannot guarantee that we will be able to make any changes. Please feel free to contact us at firstname.lastname@example.org with your name, order number, and details of your concern if you would like to make changes to your order.
Return & Exchange Policy
We are very proud of our vegan & eco friendly home fragrance products and are confident that you will be very happy with your products when you receive them. We make every effort to ensure that your products are properly protected during transit but appreciate that issues may arise during delivery. If you find that there isn't something right with your order, we will do our best to help with any issues. Please use our contact form for assistance and we will get back to you as soon as possible. Please see below for further details:
General refund policy
Please inspect your items upon receipt from the delivery courier and contact us immediately if your item is defective, damaged, or incorrect so that we can evaluate and rectify the issue.
We have a 14-day return policy for eligible items. To be eligible for a return, your item must be in the same condition as when received from the courier, unused, and in its original packaging. Please note that you will need your receipt as proof of purchase in order for your refund to be processed.
If your return is approved, we will email you a return shipping label and instructions on how and where to send your package. Items sent back to us without first contacting us will not be accepted for a refund. Your item must have a confirmed approved return status to be eligible for a refund.
Once we receive the returned items, we will further investigate the issue and you will receive a notification within 48 hours on the status of your refund request. If approved, you will be refunded automatically via the original payment method. Please allow 10 working days for your bank to process and issue the refund. Please contact us if you have not received your refund following this period and we will look into it for you.
Damages due to delivery
If any of your products are damaged during delivery, you are eligible for a refund or replacement provided you submit photographic proof of the damage and receipt as proof of purchase within 48 hours of the delivery.
If the packaging of your products arrives damaged, however, the products are in useable condition, you are able to return your unused product(s) for a full refund within 14 days of delivery.
You are welcome to exchange your product for any other product of the same type and price within 30 days of purchase. Please note: the buyer is responsible for the applicable shipping cost of return.
Used Products - We are unfortunately unable to accept the return of any products that have been used. You may, however, be eligible for an exchange of the item if the issue concerns a product defect. Please get in touch using our contact form for further details.
Specialty Items & Custom Orders - We make every effort to ensure that your product orders are to your exact liking and specifications. We are unfortunately unable to accept returns on specialty or custom orders except for rare instances. Please contact us for further details.
Sale Items & Gift Cards - We are unfortunately unable to accept returns on sale items or gift cards.
- Credit / Debit Cards